Privacy Policy

ThermaHive, LLC is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and what choices you have regarding your data.

01 Information we collect

Information you provide

We may collect information you provide directly, including:

• Name, email address, and phone number
• Shipping and billing addresses
• Order details and purchase history
• Feedback, survey responses, or tester reports

Device and diagnostic data

To improve performance and safety, we may collect optional, non-personal data from ThermaHive units such as:

• Temperature readings and environmental measurements
• Device status, error logs, and firmware version
• General usage patterns that help us improve reliability

Website and analytics data

When you visit our website, we may collect:

• IP address and browser type
• Pages visited and time spent on the site
• Click and navigation data used for analytics

02 How we use your information

We use your information to:

• Process and ship orders
• Provide customer support and warranty service
• Improve product design, safety, and performance
• Manage tester and early access programs
• Send product updates and optional marketing communications, if you opt in

03 How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your information. Examples include encrypted payment processing, restricted access to systems, and secure storage of sensitive data.

While we work to protect your data, no system can be guaranteed to be completely secure.

04 Sharing your information

We may share your information with trusted third parties that help us operate our business, such as:

• Payment processors that handle secure transactions
• Shipping carriers that deliver your orders
• Technical contractors that help maintain our systems

These third parties receive only the information needed to perform their services and are not permitted to use it for other purposes.

05 Cookies and tracking technologies

Our website may use cookies and similar technologies to improve functionality, keep you logged in, remember preferences, and collect analytics data.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the site may not function properly without cookies.

06 Your choices and rights

You may:

• Request access to the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and tax requirements
• Opt out of marketing emails by using the unsubscribe link or by contacting us

To make a request, contact us at support@thermahive.net.

07 Data retention

We retain personal information only as long as necessary for the purposes described in this policy, including legal, accounting, or warranty obligations.

08 Children’s privacy

ThermaHive products and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that information has been provided by a child under 13, we will delete it.

09 International users

If you access our website or purchase products from outside the United States, you agree that your data may be transferred to and processed in the United States, where data protection laws may differ from your home country.

10 Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of our website or products after changes are posted means you accept the updated policy.

11 Contact

If you have questions about this Privacy Policy or how your information is handled, reach out to our support team directly.