Terms and Conditions

Welcome to ThermaHive. By purchasing, using, or participating in the ThermaHive program — including early access and tester programs — you agree to these Terms and Conditions. If you do not agree, do not use our products or services.

01 Acceptance of terms

By accessing or using any ThermaHive product, website, program, or service, you agree to be bound by these Terms and Conditions.

02 Product use and safety

ThermaHive products are designed for beekeeping use only. You agree to:

• Operate the unit only as described in official ThermaHive documentation
• Follow all temperature, installation, ventilation, and electrical safety guidelines
• Use appropriate electrical sources and ensure stable placement
• Monitor the unit during operation as recommended in the manual

03 Early access and tester program

If you participate in the ThermaHive tester or early access program, you acknowledge that:

• Units may include prototype or pre-production features
• The purpose of the program is to gather performance data and feedback
• Tester pricing reflects wholesale or near-wholesale cost and is not guaranteed long term
• Participation may include optional surveys, feedback calls, or data sharing about hive performance

ThermaHive reserves the right to accept, deny, or remove testers from the program at its sole discretion.

04 Lifetime warranty and firmware support

ThermaHive provides a lifetime warranty on defects in materials, manufacturing, and workmanship for as long as you own your ThermaHive unit, when used under intended conditions.

Under this warranty:

• If a defect is caused by ThermaHive, we will repair or replace the unit at no cost for the service
• You cover the shipping cost to send the unit to us
• If the issue is our fault, we cover the shipping cost to send the repaired or replacement unit back to you

ThermaHive also provides lifetime firmware support and updates. Certain updates may require the unit to be returned to us for service.

05 Returns and refunds

Our full Return and Refund Policy is published separately and is incorporated into these Terms by reference. It explains how returns, refunds, repairs, and customer-caused damage are handled.

06 Limitation of liability

To the fullest extent permitted by law, ThermaHive is not liable for hive loss, colony damage, bee health outcomes, or loss of honey production. We are not liable for indirect, incidental, special, or consequential damages, including lost revenue or business interruption.

The total liability of ThermaHive for any claim related to a unit will not exceed the amount you paid for that unit.

07 User responsibilities

You agree to:

• Comply with local beekeeping, agricultural, and electrical regulations
• Use the product safely and responsibly according to the manual
• Not modify, reverse engineer, or tamper with firmware or internal hardware
• Keep your account, device access, and any credentials secure

08 Intellectual property

All designs, firmware, software, schematics, CAD models, logos, trademarks, and documentation are the property of ThermaHive LLC. You may not reproduce, copy, resell, distribute, or modify any ThermaHive intellectual property without written permission.

09 Payment, pricing, and taxes

All prices are listed in United States dollars unless stated otherwise. You are responsible for any taxes, duties, or import fees related to your purchase. ThermaHive may adjust pricing at any time, including tester pricing tiers.

10 Shipping and delivery

Shipping times may vary based on production schedules and carrier performance. ThermaHive is not responsible for shipping carrier delays, lost or stolen packages, or incorrect addresses provided by the customer. If a shipment is returned due to an incorrect address, you are responsible for additional reshipping costs.

11 Firmware and software updates

ThermaHive may release firmware and software updates to improve safety and performance. By using our products, you agree that updates may add, modify, or remove features over time. Unauthorized modification of firmware or software voids warranty and support eligibility.

12 Data collection and privacy

ThermaHive may collect optional, non-personal diagnostic data to improve product performance and safety. Any personal information is handled according to our Privacy Policy.

Tester feedback, survey responses, and hive performance data may be used for internal research and marketing in anonymized form, without identifying individual users.

13 Force majeure

ThermaHive is not liable for delays or failure to fulfill obligations due to events beyond our reasonable control, including natural disasters, pandemics, supply chain disruptions, or other events that are not reasonably foreseeable or preventable.

14 Termination

ThermaHive may terminate or restrict access to services, accounts, or programs if a user violates these Terms, engages in misuse or fraud, or acts in a way that harms the ThermaHive brand or community.

15 Changes to these terms

ThermaHive may update these Terms and Conditions at any time. Continued use of our products or services after changes are posted means you accept the updated Terms.

16 Governing law

These Terms are governed by the laws of the State of Maryland, United States. Any disputes will be resolved through binding arbitration or small claims court where allowed by law.

17 Contact

For questions about these Terms and Conditions, reach out to our support team directly.