Returns and repairs
Start a return or repair
Tell us about your order and what is going on. We will review your request and email you the next steps.
- Fill in the form below. Your order number is in your order confirmation email.
- We review your request and email you a return number and shipping instructions, usually within 1 to 2 business days.
- Ship the unit to us. You cover the shipping unless the problem is a ThermaHive defect, in which case we cover it both ways.
See what qualifies in our Return and Refund Policy and Lifetime Warranty.
Questions? Email support@thermahive.net or call (410) 417-7339.